Customer Experience

RETURN POLICY

Your shopping experience is very important to us.

Returns are accepted within 30 days of purchase. To begin the return process, please call our Customer Service Call Center at 888-810-2899 or send us an email at customerservice@shopecogoods.com.

Please provide us with the following information: your name, order number, description of item(s), and the reason for wanting to return. All returned merchandise must be new and in resalable condition with original packaging and tags.

Once we receive the product back to our warehouse, we will happily give you a store credit for your original purchase price, minus a 10% re-stocking fee and the shipping costs.

Shop Eco Goods reserves the right to change this policy at any time.

CUSTOMER EXPERIENCE

We want to ensure that every customer has an Extraordinary Shopping Experience. If you did not have an extraordinary shopping experience, we want to hear about it. If you have any suggestions about how we can make the experience better, please feel free to contact us at customerexperience@shopecogoods.com

CONTACT US

Please feel free to call us:
888-810-2899

Please feel free to Email us:
contactus@Shopecogoods.com